FAQS

1. Can I cancel or change my order?

Once the order status is "Processing", it cannot be cancelled or changed. You must wait until you receive the item before making a return.

2. What if my order is not delivered?

Sometimes shipping delays may occur. If your package is not delivered within the time specified on the chekuagi.com website, please contact our customer service department at contact@chekuagi.com and we will do our best to help you.

3. What if there are items missing from my order?

If there are any items missing from the order you received on chekuagi.com, please contact our customer service department at contact@chekuagi.com and we will do our best to help you.

4. Is your plastic dog crate approved by the airline?

Each airline has its own pet travel requirements. To avoid delays at the airport on the day of travel, please contact your airline before traveling to ensure that the size, type and brand of the pet crate you are carrying meets the airline's specific requirements.

5. How soon can I receive my refund?

Once your item has been inspected by the store, you will usually receive your refund within 10-20 business days from the date the package arrives at our warehouse. We will not notify you once the package arrives at our warehouse, so we recommend that you save the tracking number so that you can track the package. This will also help you arrange the processing time of your refund. If you do not receive an email notification from us within 20 business days from the date the package arrives at our warehouse, please let us know.

6. How do I check the status of my order

Your order confirmation email contains all the details of your order: order number, shipping method, and shipping/billing address. Once the order is shipped, you will receive a shipping confirmation email with the tracking number. If you do not see the confirmation email, please check your spam/junk folder.

If you have any further questions about your order, please contact our customer service.

7. Can I change my order?

Once the order status is "Processing", it cannot be changed. You must wait until you receive the item before making a return.

8. How do I return an item?

If you are not satisfied, you may return full-priced merchandise in new, unworn, unwashed condition for a refund within 30 days of receipt.

1. Select the item you wish to return in "My Order Details" and click the "Request Return" button. To return any item you have purchased but not worn or worn, you must submit a return request within 30 days of receipt.

2. Obtain an authorization code and return address.

3. After submitting your return request, you can print an authorization code label from the order page. Carefully package the item using your own shipping materials and attach the label to the outside of the package. Make sure the item is secure in the package as it is your responsibility to deliver it to us in the same condition as you received it.

4. Use the shipping label provided in the package.

5. Prepare your package and include all the products you wish to return, while adhering to the product conditions and the return form.

6. Attach the return label, making sure the barcode is visible.

7. Please promptly deliver your item to any nearest post office or your local postal staff and update your tracking number.

9. How do I check my order status?

Your order confirmation email contains all the details of your order: order number, shipping method, and shipping/billing address. Once your order is shipped, you will receive a shipping confirmation email with the tracking number. If you do not see the confirmation email, please check your spam/junk folder.

If you have any further questions about your order, please contact our customer service.

10. Do you offer international shipping?

Yes, we offer international shipping.